Customer-Supplied Item Policy

Everett June may accept customer-supplied items for engraving or personalization after reviewing the item and project details. Because these items were not sourced or manufactured by Everett June, approval is required before an item is dropped off or shipped to us.

Review and approval

Before accepting a customer-supplied item, we may request:

• Clear photographs of the item and the proposed engraving area
• The brand, model, material, finish, or coating, when available
• The dimensions of the engraving area
• The exact text, artwork, quantity, and requested completion date
• The item's approximate replacement value

Receiving photographs or an item does not guarantee that we will accept the project. We may decline items that are unsafe to process, unsuitable for our equipment, difficult to position, especially valuable, irreplaceable, or outside our capabilities.

Material suitability

The customer is responsible for providing accurate information about the item's material and finish. Natural materials such as leather and wood vary from piece to piece and may engrave with different color, depth, or contrast. Synthetic leather, vinyl, coated materials, and items of unknown composition must be verified as safe for laser processing. Everett June will not process materials believed to contain PVC or other substances that could create hazardous fumes or damage our equipment.

Artwork, wording, and placement

Everett June will provide or confirm the proposed wording, layout, and placement before production when appropriate. The customer is responsible for checking all names, numbers, dates, spelling, artwork, and placement details. Approval authorizes Everett June to permanently alter the item according to the approved design.

The customer confirms that they own or have permission to use any submitted logos, artwork, trademarks, or other protected material.

Inherent risks and variations

Engraving permanently changes an item's surface. Even with careful testing and handling, customer-supplied items can produce unexpected results, including variations in color, contrast, depth, alignment, finish, or texture. Curved, flexible, worn, stitched, coated, or previously treated surfaces may have additional limitations. Existing wear, defects, repairs, coatings, or material inconsistencies may affect the finished result.

Exact matches to photographs, samples, or previously engraved items cannot be guaranteed because materials and finishes vary.

Damage and replacement terms

Everett June will use reasonable care when handling every customer-supplied item. The customer accepts the normal risks associated with permanently engraving a material or product that Everett June did not supply. Everett June is not responsible for results caused by undisclosed defects, inaccurate material information, pre-existing damage, or normal material variation.

If an item is rare, sentimental, discontinued, expensive, or difficult to replace, the customer must disclose that before the project is accepted. Any repair or replacement responsibility must be agreed upon in writing before work begins. Everett June may decline an item when acceptable replacement terms cannot be established.

Shipping and transportation

Unless otherwise agreed, the customer is responsible for securely packaging and transporting the item to Everett June and for any shipping or return-shipping charges. Everett June is not responsible for loss or damage caused by a shipping carrier or inadequate packaging. Shipping insurance is recommended for valuable items.

Payment, changes, and cancellations

Payment or a deposit may be required before work begins. Once engraving has started, the order cannot be changed or canceled. Personalized work is nonrefundable unless the finished engraving differs materially from the design and instructions approved by the customer.

Acceptance of this policy

By leaving or shipping an item to Everett June, approving the design, and authorizing production, the customer acknowledges and accepts this Customer-Supplied Item Policy.

Questions may be sent to info@everettjune.com.